Board Game Arena

Yes now I'm afraid to play on BGA. I'm afraid my account is corrupted. I'm afraid that when I play again, that I will lose more points or karma due to the game's problems. Last week I played two games of Catan, there were two problems with the interface in my two games. The first part the interface ...

How do we get our problem with a game to be heard by the administrators? Losing points and Karma due to an interface problem is not pleasant.
There should be a possibility of a review of the decision.

The game server is disconnected,
I lost two games because of this problem and my excellent karma was reduced by a lot, how can I be sure that this will not happen again.