Board Game Arena

Another player and I cannot enter the game.(see file)
it shows "Error processing database request (reference: GS8 13/12 10:52:11)"
how to fix it?

I don't believe this game is random. Whenever I play splendor and get a certain score of elo, the system will also give me unfavorable cards, making it difficult for me to win against my opponent. (I have replayed the game many times and found using computer calculations that the probability of me w...