Any way to get site admins to look at bug reports?

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davypi
Posts: 12
Joined: 03 February 2021, 16:06

Any way to get site admins to look at bug reports?

Post by davypi »

I ran into an issue with the "Play Again" button putting me into an Arena game that I don't want to be in. Apparently this issue has been reported and is over 10 months old without a single response to it. Are the site devs even checking bug reports anymore?
JoysJoy
Posts: 57
Joined: 02 June 2021, 06:28

Re: Any way to get site admins to look at bug reports?

Post by JoysJoy »

The answer is email them, not post here. This was covered in another question on how to get help when there is no answer to be found:

DrClick wrote: 24 June 2022, 16:43 Hello,
We provide the forum to ask any questions.
Forums are a place to exchange, and we accept some complains. But as stated in our rules, it's not a place to make threats to anyone.
If you have an open questions that's not related to a user, a moderation issue, or a website function, feel free to post them here. We welcome any suggestions.

Otherwise, you can use our support form, which will lead you to an email form.
https://boardgamearena.com/support


Random emails cannot be read due to the amount of messages received, but ALL support messages sent are answered, when there is an answer to give ;)

Regards
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Jest Phulin
Posts: 1764
Joined: 08 July 2013, 21:50

Re: Any way to get site admins to look at bug reports?

Post by Jest Phulin »

Also, bug reports tend to be handled in priority of how many people think it's a problem (based on votes in the bug tracking system), not how old it is. If you want more action on a bug, post a link to the relevant bug report.
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davypi
Posts: 12
Joined: 03 February 2021, 16:06

Re: Any way to get site admins to look at bug reports?

Post by davypi »

I tried going through the support thing, but I was never able to navigate to a page that allowed me to send a feedback. I'll give it another look.
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Meeplelowda
Posts: 380
Joined: 14 March 2020, 10:31

Re: Any way to get site admins to look at bug reports?

Post by Meeplelowda »

davypi wrote: 27 June 2022, 03:32 I tried going through the support thing, but I was never able to navigate to a page that allowed me to send a feedback. I'll give it another look.
Find the bug report you want support for, then post the link in the "Suggestions" sub-forum.
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