Resolved | Why tournament has not started? - seems global issue

Tournaments organization / Organisation des tournois
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Caffe Latte
Posts: 167
Joined: 29 January 2015, 18:41

Resolved | Why tournament has not started? - seems global issue

Post by Caffe Latte »

https://boardgamearena.com/tournament?id=30550

It shows "started 3 hours and 29 minutes ago"
Last edited by Caffe Latte on 09 June 2019, 10:38, edited 1 time in total.
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albbara
Posts: 7
Joined: 09 May 2018, 17:06

Re: Why tournament has not started? - seems global issue

Post by albbara »

I have the same problem!!!!! What can i do?

Krosmaster

https://boardgamearena.com/tournament?id=30707
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Caffe Latte
Posts: 167
Joined: 29 January 2015, 18:41

Re: Why tournament has not started? - seems global issue

Post by Caffe Latte »

I believe we can only wait, maybe it is because of the new tournament system is coming. I wonder why there is no any announcement - hard to believe admins haven't noticed the issue and more hard if they think we will not notice if they stay silent. I was long time trying to understand what had I configured wrong in tournament etc, since no info.

Will these tournaments ever start later or we will have to recreate?

Fingers crossed for soon clarity.
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sourisdudesert
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Joined: 23 January 2010, 22:02

Re: Why tournament has not started? - seems global issue

Post by sourisdudesert »

Hi,

Sorry about this issue.

The issue has been caused by a bug introduced on June 6th, but unfortunately for an unknown reason it started to be visible only yesterday on June 8th, and we didn't see it until you sent us messages at a time where no one was available to fix the problem.

I just want to say that usually this does not happens because we always make sure to have available time to fix/rollback each time we are changing something on the website. For example we never do important update on fridays. Unfortunately, it happens sometimes that a bug does not cause immediate effects, like this one :/

All tournaments should have started now. We also improved the tournament starts system to limit the impact of this issue in case it happens in the future.
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Caffe Latte
Posts: 167
Joined: 29 January 2015, 18:41

Re: Why tournament has not started? - seems global issue

Post by Caffe Latte »

Thank you, sourisdudesert for update and quick fix. I can easily imagine your situation, it is not the end of the World happened anyway. Seems we will have very gamy Sunday having all tables opened now :D

Good luck everyone and game-life balance too.
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Pinovitch
Posts: 17
Joined: 06 April 2014, 21:22

Re: Resolved | Why tournament has not started? - seems global issue

Post by Pinovitch »

Merci pour la réactivité !!!
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