What makes it particularly annoying is that the rest of us have to sit there an extra long time waiting for his double time bonus clock to wind down.
I am all for helping new people, but frankly, giving them double time is not the way. Because the above has happened to me so frequently, I have reached the point where I will no longer accept beginners at my game tables until BGA revises it's policy.
You need to change it back so that beginners get the same clock as everyone else, but perhaps an extra 20 seconds per turn. Or perhaps the first disconnect or time out is not counted against them.
I know that the double time was intended to help newcomers, but because of the rampant abuse of it and the high cost to us remaining players (typically 5 wasted minutes of watching quitter's clock run out), more and more regular players will do as I do, not trust to play with newbies and the net result is that newbies themselves lose out because of the double time 'bonus'.
On top of that, I rarely see a newcomer with that double time in effect, if indeed is making his plays, actually needing or using so much extra time. The sole practical function of the double time, it seems, is to make the other players wait twice as long before they can expel him.
Please remove the double time and put some thing else there for first-time players.