Games not loading/red errors

[Een]

I ran the trouble shooting tool pointed to on the FAQ page you indicated and everything came up fine, so I still don't know what went wrong.

I pointed that out in reference to the original post in this thread (difficulty to access static assets).

Unfortunately, it is hard to reach the support page once one has been automatically blocked as a bot.

Indeed. I was not saying that for you, but for your friend who mentioned writing at the contact address, then posted on the forum. The most efficient would have been for your friend to contact the support.

There seems to be a presumption of bad behavior without an "emergency escape hatch".

In that case, yes. If the error patterns/frequency matches that of an attack, the system has to protect itself: this takes priority. The thresholds to trigger this are high, so it's quite rare.

Again, thanks for the helping hand,
blinktwice

You are welcome, sorry about this issue (I confirmed from the logs that what went wrong was not due to you, and it shouldn't occur again).