Board Game Arena

Hervor wrote: ↑13 January 2025, 09:57 I engage with BGA in a limited capacity (no arena, no "new lobby", only a limited number of games) and because of that I do not have a lot of experience with the bug reporting system. However I have reported bugs (more accurately added to a report) the happen on the forums and never got any feedback.
I think we really need a feedback system such as nik592 described. For me, even if my particular bug is at the very end of the queue, just knowing that someone has actually read the report would make me feel better and leave me a happier customer.

Arien Malec wrote: ↑11 January 2025, 05:26 For context, I enjoyed premium membership and would absolutely re-subscribe. However, I have a persistent issue that seemingly affects only me. I dutifully created a bug, and created copious amounts of documentation for the bug, validating and reproducing it. Prior to creating the bug, I created a message on the forums to see if anyone had any suggestions, and got zero response.

https://boardgamearena.com/bug?id=145302

This bug documents that once I have created a game in Arena mode, I can't then create a regular play mode game, because it silently converts the game to Arena. This makes BGA mostly unusable for me, at least for any game that I've ever done an Arena game with.

As far as I can tell, zero developers or support people have looked at the bug.

In desperation, I cancelled Premium hoping at least to flag attention to the bug -- nope, got a "sorry to see you go, if you have an issue, post to the forums".

BGA is awesome when it works, and when it is completely down, there does seem to be a development team that will bring it back up. But it appears that if there are bugs that affect individuals, there are zero workable support paths.

I'd honestly re-up my subscription if only a BGA support person or developer told me they were looking into the issue....

Ferchuz wrote: ↑24 January 2025, 01:48 How do you cancel premium? I cannot seem to find a button anywhere to cancel, somehow i found it last month and cancelled the membership but it charged me again this month... Already sent a message but no reply so far, im scared it will charge me every month forever.

ktstrike wrote: ↑01 February 2025, 16:07 I was trying to find the "cancel" button but not successful.

ktstrike wrote: ↑01 February 2025, 16:50 i dont have that option, no such link under my page, mate. Do you see it on your page? What browser do you use? I wonder why I cannot see it, if there are different version of this website.