Board Game Arena

In tournament we can see that 1 games left. And I found it. It status is in progress (100%), but inside table it looks finished
https://boardgamearena.com/14/tickettor ... =855365825

We're looking into it.

BalGAmor wrote: ↑01 June 2026, 10:21 We're looking into it.

Thank you!!!

Hi, I think this is happening to other tournament tables. I am also getting notifications every few minutes saying I got a new trophy and it keeps on repeating. Here is the tournament page: https://boardgamearena.com/tournament?id=491761

This should be fixed by now.

yes me too!!

Why isnt there a helpdesk or place to report this, i only come at page where you need a lot ofvotes before they start to help you.
it was really bothering me and i am a paying member and i expect to easily report this instead of scrolling through the whole website to find it.


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menettm wrote: ↑31 May 2026, 15:37 You should use the Contact us / Support link at the bottom of this page.

Xeeeena wrote: ↑01 June 2026, 16:13

menettm wrote: ↑31 May 2026, 15:37 You should use the Contact us / Support link at the bottom of this page.

Why isnt there a helpdesk or place to report this, i only come at page where you need a lot ofvotes before they start to help you.
it was really bothering me and i am a paying member and i expect to easily report this instead of scrolling through the whole website to find it.

Question have to be asked to and replied by BGA support.
I’m only a player that does also TTR first level support but I’m not part of BGA team.
When I contact upper support, the reply is "use the Contact us / Support link at the bottom of this page".

Xeeeena wrote: ↑01 June 2026, 16:13 Why isnt there a helpdesk or place to report this, i only come at page where you need a lot ofvotes before they start to help you.
it was really bothering me and i am a paying member and i expect to easily report this instead of scrolling through the whole website to find it.

I assume by your "page where you need a lot of votes" you mean the bug tracking system. Where you report bugs. Which is linked in a dozen different places through the website. What exactly are you expecting in a helpdesk that you're not getting? Live support? For the membership price we pay?

And while bugs do have a voting feature to indicate how many users are impacted (again, common with bug tracking systems), as far as I'm aware there's no threshold for how many votes before a bug gets looked at, though higher votes may give a bug better visibility (but that's no guarantee of getting a fix, as decisions have to be made about cost-benefit).

In this case, it sounds like the bug has already been fixed, which is a reasonably quick turnaround. Once again, what are you expecting there?

nik592 wrote: ↑01 June 2026, 23:16 What exactly are you expecting in a helpdesk that you're not getting? Live support? For the membership price we pay?

I noted in the separate (locked) thread they started that we aren't paying enough for that. I get that in general people simply don't understand how much things cost, but why are you expecting the same level of service you get with your mobile phone plan at the price you're paying for BGA? Or maybe I'm really overpaying for my mobile plan!