Thanks for your reports.
This issue is known and is linked to something "structural" to the BGA system, and it is happening randomly. This is the reason it taking so long to solve it.
In detail: this problem is due to the way BGA main website is communicating with the game servers (where the games are played). Sometimes, the game server thinks that the game is running and let you play, while the main BGA server thinks the game never started.
This message is just here to say that we are aware of the problem and we want to change the structure of BGA to make sure these situations could not happened anymore.