Board Game Arena

I've sent an message using the 'contact us' form about this, but given my response rate is <50% and the last time I got a response from using that form, it took literal months, I figured I'd ask here if this is a unique experience.

I've an annual subscription (or, had at least). Paid via stripe.com on a credit card that is still valid and has more than 1k$ left in my credit limit. Last month I got an email that I would be auto-renewed today.

Today, my membership is marked as payment pending. Annoying, but reasonable.

Except there is no invoice for the renew attached to my account, no email/notification about a failed payment, and my credit card does not show any attempt at payment.

Is this the intended user experience?

Well... In fact I've answered to your email ... 3 minutes after your wrote it on the contact form.

And I'm answering this post less than one hour after your message.

You may check your email

I have been. Religiously.

No email yet. I may need to kick my email provider.