Page 1 of 1

Sponsored 2 friends, received BGA e-mail about both, but only 1 shows up under my list of sponsored players

Posted: 07 May 2020, 23:32
by bananasplay
Pretty much as the subject says, but here's some additional detail:

I recently sponsored two friends who both used my referral link; let's call them Player T and Player K.

Based on their profile pages, Player T has been a member since "04 / 30 / 2020" and Player K has been a member since "05 / 03 / 2020".

Player T immediately showed up under my "PLAYERS YOU SPONSORED" on https://boardgamearena.com/sponsorship, but Player K did not.

I immediately started digging around on the forums and searching Google to see if this problem had been posted about, eventually finding Een's suggested fix: https://boardgamearena.com/forum/viewto ... 217#p54069

I had Player K attempt this fix, and he got some sort of message that seemed to confirm that the sponsorship was successful, but I didn't ask him to get a screenshot or anything because I trusted that the fix would, in fact, work, even though I still wasn't seeing K's name under "PLAYERS YOU SPONSORED". (I also wondered if perhaps there was a script that BGA ran to update this since it wasn't happening in real time.)

In any case, within 24 or 48 hours of both T and K signing up, I received an e-mail from BGA which started like this:

"Congratulations! One of your friends has created an account using your sponsorship link with the name [redacted]

But this player has not played any game yet. Maybe you should help?"

So this confirms for me that BGA, on some level, knows about my sponsorship of K, but he still doesn't show up under "PLAYERS YOU SPONSORED" and I'm thus concerned that I won't properly be awarded the gift points when he completes his first through fifth games.

Hoping that Een or another admin can assist with this problem. Thanks in advance!

Re: Sponsored 2 friends, received BGA e-mail about both, but only 1 shows up under my list of sponsored players

Posted: 07 May 2020, 23:40
by Een
Please use the contact us form rather than posting in the discussions forum, and include all proper details and names (and full emails too) so that we can look into things?
We cannot assist if you make things hard for us :D

Re: Sponsored 2 friends, received BGA e-mail about both, but only 1 shows up under my list of sponsored players

Posted: 08 May 2020, 00:17
by bananasplay
Een wrote: 07 May 2020, 23:40 Please use the contact us form rather than posting in the discussions forum, and include all proper details and names (and full emails too) so that we can look into things?
Thanks for the very quick reply!

I will do this, but it's not clear to me what "proper details" you need aside from names.

Since you mentioned e-mails, are you saying that you require my e-mail address and/or the address that my friend registered with? Or are you saying that you need me to include the text of the e-mail that I received from BGA regarding the friend who isn't showing up on my list?
We cannot assist if you make things hard for us :D
It's also not at all clear that using the Contact Us form is the correct way and using these forums that BGA provides is somehow not the correct way. Why would you assume that I'm trying to make things hard for you? :?

Re: Sponsored 2 friends, received BGA e-mail about both, but only 1 shows up under my list of sponsored players

Posted: 08 May 2020, 08:54
by Een
bananasplay wrote: 08 May 2020, 00:17 I will do this, but it's not clear to me what "proper details" you need aside from names.
Yes, mostly names. Your description is already clear.
bananasplay wrote: 08 May 2020, 00:17 Since you mentioned e-mails, are you saying that you require my e-mail address and/or the address that my friend registered with? Or are you saying that you need me to include the text of the e-mail that I received from BGA regarding the friend who isn't showing up on my list?
Full text of the emails for both friends please. I have no idea what the problem might be (or not be) so any information can be useful.
bananasplay wrote: 08 May 2020, 00:17 It's also not at all clear that using the Contact Us form is the correct way and using these forums that BGA provides is somehow not the correct way.
When writing on the forum, you address the whole community (even, the whole internet).
When you use the contact form, you contact directly BGA, and you can include some extra information.
bananasplay wrote: 08 May 2020, 00:17 Why would you assume that I'm trying to make things hard for you? :?
There is a smiley, I was joking. And it was late at night for me. Don't take it bad.
But at the same time, you did remove the most useful information... user names ;)