Board Game Arena

My credit card was charged without any official communication or confirmation from you. You clearly have stored my credit card information to do the automatic renewal and yet there is no way on the website that I can delete my credit card info. When I first paid for the membership last year I also did not opt in for auto renewal. I've sent you two emails to get a refund two weeks ago and I still haven't heard anything. Extremely terrible customer service and I will be deleting my account as soon as my dispute is completed.

Please do not post the same message in multiple forums.
Please do not post messages in the "Non-BGA topics" forum that are clearly related to BGA.
Please do not claim you did something last year when your forum post states "Joined: 24 June 2021, 01:55"

Jest Phulin wrote: ↑24 June 2021, 06:42 Please do not claim you did something last year when your forum post states "Joined: 24 June 2021, 01:55"

Hum, when you check to profile, it's said "march 2020", so the forum post dosen't be actually the real joined date.

Jest Phulin wrote: ↑24 June 2021, 06:42 Please do not post the same message in multiple forums.
Please do not post messages in the "Non-BGA topics" forum that are clearly related to BGA.
Please do not claim you did something last year when your forum post states "Joined: 24 June 2021, 01:55"

If you are not from customer service you are not equipped to answer my question or resolve my issue. You just made a fool of yourself.

I just want to say that thanks to Emma my refund is being processed in the next 5-10 days. While I appreciate the refund, the auto renewal membership process is a terrible customer experience. You have to make sure that you ask for customers consent explicitly and to get their opt-ins. And you SHOULD NOT store our credit card info and automatically renew membership without consent.

mikelyh wrote: ↑28 June 2021, 23:32

Jest Phulin wrote: ↑24 June 2021, 06:42 Please do not post the same message in multiple forums.
Please do not post messages in the "Non-BGA topics" forum that are clearly related to BGA.
Please do not claim you did something last year when your forum post states "Joined: 24 June 2021, 01:55"

If you are not from customer service you are not equipped to answer my question or resolve my issue. You just made a fool of yourself.

This is a public forum, not customer service.
You are the fool here.

mikelyh wrote: ↑28 June 2021, 23:32
You have to make sure that you ask for customers consent explicitly and to get their opt-ins. And you SHOULD NOT store our credit card info and automatically renew membership without consent.

You have to make sure you read the terms and conditions you agree to before making payments, and should have opted out of auto-renewal as is clearly mentioned during signing up. I have done so, I have de-activated auto-renewall...why? Because I READ IT, I read what I confirm to.

FOOL