Board Game Arena

I have a friend who attempted to sign up for the premium membership but received some errors. Who can he reach out to for help? He tried the e-mail address for support but did not get a response.

I’m having the same issue. My debit card information comes back as an incorrect information error, but I’ve used this debit card before and after attempting multiple times through different formats. Ie my phone. Chrome. Firefox. I’ve emailed from the support page and it’s been almost a week and no reply.

Josh390 wrote: ↑21 January 2022, 01:01 I have a friend who attempted to sign up for the premium membership but received some errors. Who can he reach out to for help? He tried the e-mail address for support but did not get a response.

Without knowing who this post is referring to, I cannot check the ticketing system. It is likely the answer from our Support is in your friends Spam folder. Please ask him to look there, and if not to contact us via https://boardgamearena.com/support

JadonMaks wrote: ↑21 January 2022, 01:08 I’m having the same issue. My debit card information comes back as an incorrect information error, but I’ve used this debit card before and after attempting multiple times through different formats. Ie my phone. Chrome. Firefox. I’ve emailed from the support page and it’s been almost a week and no reply.

Both of your emails have been answered by our Support team already. If you do not see the replies in your inbox, please check the Spam folder.