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Can You Renew Premium Before It Expires?

Posted: 03 March 2022, 00:47
by FSKFSK
My premium doesn't expire until August, but I was looking to pay early and pay now. Is there any way to do this?

I use "disposable" single-use credit card numbers for all my online purchases, so it isn't technically a "subscription".

Re: Can You Renew Premium Before It Expires?

Posted: 03 March 2022, 00:52
by RicardoRix
The time gets added on, so you can do it whenever.

Re: Can You Renew Premium Before It Expires?

Posted: 03 March 2022, 01:05
by FSKFSK
I was trying to figure out how to enter my credit card and pay. It looks like I can't pay until they actually invoice me? Or am I completely missing something on the UI?

Usually there's a big "Pay Here" button or something?

Re: Can You Renew Premium Before It Expires?

Posted: 03 March 2022, 01:22
by RicardoRix
Can you do it from here?
https://boardgamearena.com/premium

Re: Can You Renew Premium Before It Expires?

Posted: 03 March 2022, 05:16
by FSKFSK
When I go to that page, there's an option for "Cancel Subscription" and "My Invoices", but none to pay. If I click on "My Invoices", it only has an invoice for previous payments, no option to renew and pay early.

Re: Can You Renew Premium Before It Expires?

Posted: 03 March 2022, 10:38
by RicardoRix
That sounds nothing like my premium page. I have two 'Go Premium' buttons for 2 /12 months.
I can't really help you, you probably need some BGA assistance.

Do you want to post a screenshot?

Re: Can You Renew Premium Before It Expires?

Posted: 04 March 2022, 00:19
by FSKFSK
https://imgur.com/F410nR1

Which link do I click on to pay?

Re: Can You Renew Premium Before It Expires?

Posted: 04 March 2022, 08:46
by T72on1
FSKFSK wrote: 04 March 2022, 00:19 https://imgur.com/F410nR1

Which link do I click on to pay?
For me it looks the same.

Re: Can You Renew Premium Before It Expires?

Posted: 04 March 2022, 11:15
by Een
Please contact our support for any questions about payment/subscriptions: https://boardgamearena.com/support

Re: Can You Renew Premium Before It Expires?

Posted: 06 March 2022, 14:00
by vichy
RicardoRix wrote: 03 March 2022, 10:38 That sounds nothing like my premium page. I have two 'Go Premium' buttons for 2 /12 months.
I can't really help you, you probably need some BGA assistance.

Do you want to post a screenshot?
probably because you also have your premium account extended based on collaboration points. In my case, my paid premium account ended a few months ago, but I have extended it due to the translations I have done. while I was in the paid period I got the same thing as him, to see the invoices. but now I get the buttons to renew the premium account, at the new price.