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"Disconnected from Game Server"

Posted: 02 December 2022, 17:59
by Myopic2000
This message keeps popping up over and over in the general messages for me. "Disconnected from game server". When I go to play a game, I have to refresh after every turn. I'm clearly connected to the internet. Anyone have any suggestions?

Re: "Disconnected from Game Server"

Posted: 04 December 2022, 13:05
by sorryimlikethis
How long has it been happening for? Are you on your phone or PC? Have you tried a different browser?

Although this is likely not the answer, it should be noted that the server resets daily at midnight Pacific Time (4 hours earlier than this post) which causes these messages to appear for everyone for a few seconds.

Re: "Disconnected from Game Server"

Posted: 04 December 2022, 17:38
by Sheba-leila
Das passiert am PC Handy und tablet. Schon sei monaten

Re: "Disconnected from Game Server"

Posted: 06 December 2022, 21:40
by Myopic2000
I am on PC. It has only just started happening when I'm on my work internet. I have tried different browsers but it all does the same thing. Do you have any other advice?

sorryimlikethis wrote: 04 December 2022, 13:05 How long has it been happening for? Are you on your phone or PC? Have you tried a different browser?

Although this is likely not the answer, it should be noted that the server resets daily at midnight Pacific Time (4 hours earlier than this post) which causes these messages to appear for everyone for a few seconds.

Re: "Disconnected from Game Server"

Posted: 07 December 2022, 02:53
by sorryimlikethis
Myopic2000 wrote: 06 December 2022, 21:40 I am on PC. It has only just started happening when I'm on my work internet. I have tried different browsers but it all does the same thing. Do you have any other advice?

sorryimlikethis wrote: 04 December 2022, 13:05 How long has it been happening for? Are you on your phone or PC? Have you tried a different browser?

Although this is likely not the answer, it should be noted that the server resets daily at midnight Pacific Time (4 hours earlier than this post) which causes these messages to appear for everyone for a few seconds.
I'm assuming BGA works fine at home for you? If so we can probably conclude it's something to do with the work's internet. Whether it's blocking connection to BGA, I'm not sure. I would follow the steps on the support page.

https://boardgamearena.com/support
-Other
-Technical Issue
-Disconnected
That will lead you to a troubleshooting test. And if everything works there's a message box to email them directly.

^ try this as well
Sheba-leila wrote: 04 December 2022, 17:38 Das passiert am PC Handy und tablet. Schon sei monaten

Re: "Disconnected from Game Server"

Posted: 07 December 2022, 16:46
by Sheba-leila
ich spiele momentan mit google chrome 109 die beta version. ich habe alle anderen gängigsten browser ausprobiert. Tablet auf Werkeinstellung zurückgesetzt und neu aufgesetzt. Alles nichts geholfen.Auch jetzt nicht nach neuen Server. Ich spiele aber auf jetzt spielen da mir das neue mit den vielen Farben in den Augen weh tut und das ist es mir nicht wert. Also spiele ich gar nicht zur zeit.

Re: "Disconnected from Game Server"

Posted: 09 December 2022, 11:13
by Arnott
I've been having this problem, too, since BGA told me to update Chrome a few days ago. Not just the "disconnect" message, but everything is sluggish now. I click a card to play and it take, maybe, 3-5 seconds before it plays.


-Dave, Chrome, PC desktop, Win 10

Re: "Disconnected from Game Server"

Posted: 09 December 2022, 11:20
by Arnott
Ha! And I had to post that last message twice, because the first time I tried I got a blank screen with a Network Error at the bottom.