Board Game Arena

This is not a complaint about moderation, but rather a request for assistance regarding the moderation/dispute process as the URL provided when input in the dispute form doesn't work. I get a message saying its not valid to the issue and there's no way to direct communicate that - ie a direct message or email option for Support(least none I found), so I used the suggestion option to explain the problem I was running into but the email I received was a copy/paste which didn't help me proceed with the dispute.

I've read the moderation/dispute info but it doesn't appear to cover this scenario, so posting my request here was my only other option as I'd PM'D a moderator about a question previously but have yet to get a response.


So where does one go from there? I need help but there doesn't seem to be an option for that


Thank you

We don't allow public forum discussions about moderations.
Please use the contact email address provided in your Moderation report to sort any disputes with the moderators.
Thanks.

https://boardgamearena.com/support

How to appeal a moderation

If your moderation does not match the BGA moderation policy:
• Note the URL of the moderation report
• Contact us though BGA Support page, choosing "Contest a moderation" category
• We have a public Moderation Policy, so you must explain why the moderators did not respect the moderation policy. Example: for my fault, I should have received penalty X instead of penalty Y.

What should I expect from an appeal?

• If the email contains attacks/insults against anyone and/or trolling/spamming/disparage of the moderators, it will be ignored (= no reply) and you may get an additional penalty.
• If the email is asking us to also give a penalty to another player, it will be ignored. The correct way to do this is by reporting this player, not by appealing your own moderation.
• If the email is complaining without referring to our Moderation Policy (example: "this penalty is too harsh"), it will be ignored (= no reply).
• If the email is not convincing in any way, it will be ignored (= no reply).
• If the email is clearly abusive (multiple emails or appeal while the player is obviously guilty), it will be ignored (= no reply) and you may get an additional penalty.
• If none of the previous points are valid and if the moderators made a mistake, you will receive a reply and the penalty will be changed (or cancelled).

It is worth noticing that 99% of the emails we receive are not relevant messages (not convincing / contains insults) coming from angry players, this is why we have to set this strict "no answer" policy.