Board Game Arena

A few hours ago there was a general error on the bga website. A 4-a-side game where he was playing was interrupted by it. I left the table (the only option I was allowed) and reported what happened.
I received a response, saying that there was that general error, but I said that the karma loss was still there. His response was that it is "just a game dev. Try reaching out for mods or admins." Ok, if it is not through the reporting tool that the website offers, how or who should I contact to resolve the incident?

Maybe, it is the same error that kill my game, few hours ago, that was nearly finished (BGA said that I win) but it is not totally finished and BGA continues to warn me that I have always this table to play... (https://boardgamearena.com/3/tickettori ... =410313293)
See https://boardgamearena.com/forum/viewtopic.php?t=32367

menettm wrote: ↑07 September 2023, 20:41 Maybe, it is the same error that kill my game, few hours ago, that was nearly finished (BGA said that I win) but it is not totally finished and BGA continues to warn me that I have always this table to play... (https://boardgamearena.com/3/tickettori ... =410313293)
See https://boardgamearena.com/forum/viewtopic.php?t=32367

Surely. And there is no problem that sometimes they have issues like that. But those affected who have had to abandon a game because of the message it gives you (it insists that you still have a table to play that you cannot access) should not lose Karma because of it.
And they have a reports section for it. I don't understand how something like this should be more complicated.
They asked me to contact an admin, and since the contact methods take me to the same reporting tool that I already used, I opened the post. Let's see if they serve us.
(Translation by google translator)