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How to investigate server error for ongoing table?

Posted: 02 June 2024, 16:34
by 2_7182818
I have two reports which are running into infinite loop in server side probably.
https://boardgamearena.com/bug?id=125680
https://boardgamearena.com/bug?id=125927
How can I investigate them? I cannot get any log by a spectator mode which seems non-developers can also use.
Maybe I need to ask them to abandon their game? If abandoned, can we see its play log? Or is it necessary to ask one of players to concede?
I think it is ideal if I can see any information about their logs and internal states without losing their states so I would like to know such if there is.
Thank you for any help.

Re: How to investigate server error for ongoing table?

Posted: 02 June 2024, 18:26
by thoun
On your manage game page, at the bottom left, you can see the logs for your game.
If it's not enough, you can import the table of your bug report to a studio table : create a table with the same number of player, and then click the (?) icon next to the load bug button, that will tell you how to setup that debug function.

Re: How to investigate server error for ongoing table?

Posted: 03 June 2024, 02:35
by ufm
I don't think any of these reports are caused by an infinite loop:

The first report is a symptom occurred in alpha games which do not support php 8.
Check php 8 compatibility. This is probably from the deprecated implode syntax.

The second report is a usual javascript error.
The game simply failed to complete js setup, thus not removing 'Connecting...'.