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Sudden error when trying to start any Alpha game?
Posted: 04 November 2024, 15:18
by tectactoe
I have had alpha access for a while and have played numerous games in alpha, so I know it is not a question of credentials. But any time I try to start a new game in Alpha, the game start options appear strange - it's like they aren't fully loading. Even the "time between turn" slider looks blank, and no other game options are available. When I click "start game" I get an immediate error message that "I do not have access to this game," again, despite having been an alpha reviewer for a long time now. Yes, this still occurs after selecting "start reviewing" for the specified game and adding it to my collection.
Any idea what's going on?
Re: Sudden error when trying to start any Alpha game?
Posted: 04 November 2024, 15:42
by tectactoe
Here is an example of what I'm talking about with the sparse table creation options:

Re: Sudden error when trying to start any Alpha game?
Posted: 04 November 2024, 16:15
by xate
Please contact Support with the name of the game(s) you are having trouble accessing so that we can look into it more fully.
https://boardgamearena.com/support
Please note that all game bugs and suggestions should be reported using our tracker tool
https://boardgamearena.com/bugs with the table number. This way, the developer will be notified directly with all appropriate information. Please give as many details as possible on what happened! It really helps.
Re: Sudden error when trying to start any Alpha game?
Posted: 04 November 2024, 18:29
by xate
Thank you for reporting this issue. We were able to find the cause of the display bug and fix it. Things should be looking proper again now.
