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Scheduled Server Maintenance Notice - 19th November 2024

Posted: 15 November 2024, 11:38
by DrClick
Dear players around the world,

We want to inform you about an upcoming scheduled maintenance on our servers. During this time, our service will be temporarily unavailable. Please find the details below:

Date: Tuesday, 19th November 2024
Time: 9:00 AM - 11:00 AM (Paris time, UTC+1)
Expected Impact: Service interruptions are likely during the maintenance window.

Note: While we aim to complete the work within the given time frame, there is a possibility of delays. We will update you promptly if the maintenance extends beyond 11:00 AM. Time to follow on our social networks if you haven't already ;) Facebook, Instagram & X (ex-twitter).
Time Zone Converter
To ensure clarity for our international users, here are some time zone equivalents for the start of the maintenance:

London (UTC): 8:00 AM
New York (UTC-5): 3:00 AM
Tokyo (UTC+9): 5:00 PM
Sydney (UTC+11): 7:00 PM

If your time zone isn’t listed, we recommend using an online time zone converter to check the corresponding time for your location.

We appreciate your understanding and patience as we work to improve our services. If you have any questions or experience unexpected issues following the maintenance, please feel free to reach out to our support team.

Thank you for your continued support!
As usual, for any games in progress that are suffering from the service during the maintenance, we will cancel penalties automatically.

Let's turn it off and on again ;)
The Board Game Arena Team

Re: Scheduled Server Maintenance Notice - 19th November 2024

Posted: 19 November 2024, 15:38
by jeroenh
I'm curious to hear how the maintenance went, and what kind of visible/invisible improvements can we expect?

Re: Scheduled Server Maintenance Notice - 19th November 2024

Posted: 20 November 2024, 10:06
by anwar99
After the maintenance the site is still bugged for me, it does not update on any new move that happens, and basically there's no animation at all.
Also it keeps giving me " disconnected from game server"
So what can I do?
Thanks for your efforts!

Re: Scheduled Server Maintenance Notice - 19th November 2024

Posted: 20 November 2024, 14:27
by korrigan421
like anwar99, I have " disconnected from game server" a lot

I'm on Firefox Browser 132.0.2 (64 bits)

Re: Scheduled Server Maintenance Notice - 19th November 2024

Posted: 20 November 2024, 16:01
by lordalx
I won't get into the technical stuff, but we improve and change one of a low level communication layer. In the end, it runs pretty weel thanks to our amazing team!

If you are facing any regular 'disconnected from game server", i would recommand contacting the support so help and investigate remaining isolated situation - since there might be serveral other causes such as external firewall.

Re: Scheduled Server Maintenance Notice - 19th November 2024

Posted: 20 November 2024, 19:47
by ssobhdel
I have also the same problem with “ disconnect form server” and the page does not refreshing please help to solve it.

Re: Scheduled Server Maintenance Notice - 19th November 2024

Posted: 20 November 2024, 19:47
by aqualung007
Since the update I can no longer connect to the game server for more than 10 seconds at a time

Re: Scheduled Server Maintenance Notice - 19th November 2024

Posted: 20 November 2024, 19:50
by AceExcalibur
Still the same, too many disconnects renders the game unplayable!

Re: Scheduled Server Maintenance Notice - 19th November 2024

Posted: 20 November 2024, 20:49
by matdust
Hello,
Same here, I get the "Disconnected from server" message I can't play...
I'm on Windows 10, Chrome

Re: Scheduled Server Maintenance Notice - 19th November 2024

Posted: 20 November 2024, 21:52
by Meeplelowda
ssobhdel wrote: 20 November 2024, 19:47 I have also the same problem with “ disconnect form server” and the page does not refreshing please help to solve it.
aqualung007 wrote: 20 November 2024, 19:47 Since the update I can no longer connect to the game server for more than 10 seconds at a time
AceExcalibur wrote: 20 November 2024, 19:50 Still the same, too many disconnects renders the game unplayable!
matdust wrote: 20 November 2024, 20:49 Hello,
Same here, I get the "Disconnected from server" message I can't play...
I'm on Windows 10, Chrome
Are you all just posting in this thread, or are you also doing what you were told to do in the thread above where you posted:
lordalx wrote: 20 November 2024, 16:01If you are facing any regular 'disconnected from game server", i would recommand contacting the support so help and investigate remaining isolated situation - since there might be serveral other causes such as external firewall.