Board Game Arena

Dear BGA Support Team,

I would like to request assistance regarding my recent subscription.

I only intended to purchase a one-month membership. However, it appears that the system enabled automatic renewal, and I was charged 1600 HUF today. I did not intend to continue the subscription.

I kindly request the following:

A refund for the recent automatic charge of 1600 HUF.

Cancellation of my membership and the auto-renewal feature.

I no longer wish to continue using the membership.

Thank you for your understanding and support. I look forward to your response.

Best regards,
Liu Di

Try "Contact Us/Support". This is a user-based forum, you're unlikely to be able to contact BGA staff via here.

You can stop future recurring payments right now via this page: https://boardgamearena.com/preferences?section=account

But yes, to get a refund, you’ll need to use the “联系我们 / 支持” (“Contact us / Support”) link found at the bottom of most pages (like this one).

This brings up a recurring gripe of mine: opt-out renewals. I hate them, but they have become the near universal standard in commerce. I would love to see sites implement an option at sign up, to choose opt-out or opt-in renewal. I would 100% choose the latter, every time.