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I have been unfairly penalized
Posted: 15 October 2026, 19:16
by Gelindos
Today, while I was playing a game of Hearts in the Arena, the match was interrupted due to technical maintenance issues; therefore, leaving the game was not my fault.
I don’t understand why I received a Karma warning and a 10-point penalty.
Re: I have been unfairly penalized
Posted: 16 October 2026, 08:57
by harplox
Same for me last year...
Re: I have been unfairly penalized
Posted: 16 October 2026, 13:59
by Gelindos
t would be appropriate to receive a response from the person who imposed the sanction on me.
Re: I have been unfairly penalized
Posted: 16 October 2026, 19:53
by FrankJones
Gelindos wrote: ↑16 October 2026, 13:59
t would be appropriate to receive a response from the person who imposed the sanction on me.
No "person" imposed a penalty. The website interface does this automatically. If this occurred during a system-wide outage, you should receive back and Karma penalty and/or Elo penalty. Contact BGA support to request this.