Update Paying Info // Losing current premium plan

[Torselli]

I need to update my paying info since my credit card has changed. The way described at the FAQ for doing that is canceling the present subscription and creating a new one.

The problem is the prices have changed, and if I cancel my current subscription, the new one will be more expensive.

Can anyone help me on that? I don't want to lose my current plan/price, but I really need to change the payment info. I mamaged to extend the subscription through gift points for a couple months, but I really need to address this soon.

Thanks.

[sourisdudesert]

Sorry if it is unclear in the FAQ, there is indeed no other way than cancelling and subscribe with the new price. In more details:
- if your Credit Card has expired, everything should be automatic (your bank communicate to us the new infos) and you can keep the old price.
- if your Credit card has changed (card number has changed, not only expiration or CVV), unfortunately you lose the benefit of your subscription.
- if your Credit card has expired but the automatic update did not work, please contact us using Contact page.

Hope this helps

[Torselli]

Thanks for your reply. Actually I’ve been victim of fraud with my credit card info and it had to be canceled and the number changed.

I’d really appreciate if there’s some other way of changing the credit card info so I won’t lose my current plan. I don’t think it’s fair, since I’ll be renewing it before the expiration - just with another method of paying.

Couldn’t find any way of contacting you at the contact section of the website - that’s why I’m using the forums.

Thanks in advance.

[sourisdudesert]

Here it is:
https://boardgamearena.com/support