Have free premium months but still being charged

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Dave Tompkins
Posts: 24
Joined: 05 April 2020, 04:11

Have free premium months but still being charged

Post by Dave Tompkins »

Hi...

I have redeemed many gift points for "free premium months" and on this page: https://boardgamearena.com/premium it says:

"Next invoicing: 2024-07-13"

However, in April 2021 my credit card was charged (even though I had many free months) and I just received a notice that my membership is going to be renewed on April 5th, 2022.

Am I missing something here? Is there something else I'm supposed to be doing? Is this a common problem or is this just me?
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