Can You Renew Premium Before It Expires?

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FSKFSK
Posts: 430
Joined: 12 January 2019, 07:22

Can You Renew Premium Before It Expires?

Post by FSKFSK »

My premium doesn't expire until August, but I was looking to pay early and pay now. Is there any way to do this?

I use "disposable" single-use credit card numbers for all my online purchases, so it isn't technically a "subscription".
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RicardoRix
Posts: 2542
Joined: 29 April 2012, 23:43

Re: Can You Renew Premium Before It Expires?

Post by RicardoRix »

The time gets added on, so you can do it whenever.
FSKFSK
Posts: 430
Joined: 12 January 2019, 07:22

Re: Can You Renew Premium Before It Expires?

Post by FSKFSK »

I was trying to figure out how to enter my credit card and pay. It looks like I can't pay until they actually invoice me? Or am I completely missing something on the UI?

Usually there's a big "Pay Here" button or something?
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RicardoRix
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Joined: 29 April 2012, 23:43

Re: Can You Renew Premium Before It Expires?

Post by RicardoRix »

Can you do it from here?
https://boardgamearena.com/premium
FSKFSK
Posts: 430
Joined: 12 January 2019, 07:22

Re: Can You Renew Premium Before It Expires?

Post by FSKFSK »

When I go to that page, there's an option for "Cancel Subscription" and "My Invoices", but none to pay. If I click on "My Invoices", it only has an invoice for previous payments, no option to renew and pay early.
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RicardoRix
Posts: 2542
Joined: 29 April 2012, 23:43

Re: Can You Renew Premium Before It Expires?

Post by RicardoRix »

That sounds nothing like my premium page. I have two 'Go Premium' buttons for 2 /12 months.
I can't really help you, you probably need some BGA assistance.

Do you want to post a screenshot?
Last edited by RicardoRix on 04 March 2022, 00:37, edited 1 time in total.
FSKFSK
Posts: 430
Joined: 12 January 2019, 07:22

Re: Can You Renew Premium Before It Expires?

Post by FSKFSK »

https://imgur.com/F410nR1

Which link do I click on to pay?
T72on1
Posts: 791
Joined: 09 October 2019, 12:18

Re: Can You Renew Premium Before It Expires?

Post by T72on1 »

FSKFSK wrote: 04 March 2022, 00:19 https://imgur.com/F410nR1

Which link do I click on to pay?
For me it looks the same.
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Een
Posts: 3861
Joined: 16 June 2010, 19:52

Re: Can You Renew Premium Before It Expires?

Post by Een »

Please contact our support for any questions about payment/subscriptions: https://boardgamearena.com/support
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vichy
Posts: 188
Joined: 05 March 2013, 16:39

Re: Can You Renew Premium Before It Expires?

Post by vichy »

RicardoRix wrote: 03 March 2022, 10:38 That sounds nothing like my premium page. I have two 'Go Premium' buttons for 2 /12 months.
I can't really help you, you probably need some BGA assistance.

Do you want to post a screenshot?
probably because you also have your premium account extended based on collaboration points. In my case, my paid premium account ended a few months ago, but I have extended it due to the translations I have done. while I was in the paid period I got the same thing as him, to see the invoices. but now I get the buttons to renew the premium account, at the new price.
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