Impossible to update payment information. Lose OLD PREMIUM

[Ranior]

This happens every so often and I feel like BGA should have just told everyone they were raising prices rather than grandfathering in anyone.

It seems in general that more people complain about this than if they had perhaps just had the price raised on them slightly.

[GeraldineMerida]

My card had not even expired. But the payment didn't go through on first attempt (as happens pretty often with cards now, for a variety of reasons) and though they messaged me saying they would retry in a couple of days, I was immediately switched out of premium and then onto the higher rate.

BGA has lost so much goodwill through this.

[ldayjones]

I am surprised there is no response to this message?

I just tried to change my credit card information and found this thread and no response from BGA; doesn't look good.

I won't cancel yet, but seriously considering it because I need to change the card and can play for free without a card.

[JuliaBBr]

Same here, did any of you email support, did they answer?

[R_Overkamp]

UPDATE: May 24, 2022. I just wanted to follow up on my original post to say that the BGA staff resolved the issue with my premium account status. They were proactive in taking care of the problem and so I have deleted my initial post information and just wanted to leave this comment. Credit should be given where credit is due and I am very pleased that they addressed this with good customer support. Thank you BGA staff! For those that encounter a billing issue, keep trying to reach BGA support for your issue.

[NewWaveGirl77]

I have the same issue. My got a new card number due to fraud alert and when I contacted support I was told I would have to cancel and resubscribe at the new rate. They will extend my membership by 3 months (making THIS year the same as the old price) but out of luck after that.
Disappointing, but I guess this is how they will eventually get rid of that grandfathered rate- everyone gets a new card number eventually.

[Caffe Latte]

In the light of endless discussions here which seem wearing invisibility cloak to @Een https://boardgamearena.com/player?id=426 and @sourisdudesert which are quite active everywhere but here

CFL: this is not Een's quote. Sorry Een I am trying hard to get your attention and for you to have this notification and to come to talk to us finally

this email made me furious. OMG what are you guys talking about? You are playing a roulette with us a la who still has previous card number valid that is a winner. This type of card number rolling even somehow looks louche for a gaming site.

And... then comes THAT. I wonder again and again what will that look like. BGA will try to charge my unexisting card, then I will be for sure kicked off Premium users, then I will _maybe_ buy it again and I will be warmly gratulated blablabla.

[Board Game Arena] ♥ We're so glad you support BGA ♥

We'd like to thank you for being a BGA Premium player!

BGA exists thanks to your support.

We are going to renew your membership on Jul 31st 2022, so you can continue to access Premium games one more year and enjoy all the other Premium exclusive features. Please note that this membership can be cancelled anytime from 'Preferences' / 'My Account' section.

We hope you play good games, keep smiling & enjoy our service!

Have fun!

Emma from BGA

[Timespaperboy]

Editing my original post. I was able to track down that my credit card on file was for a closed account. This is the only company I have dealt with that offers no way to update a card, only cancel & signup new.

Their email is indicating I can update my payment info but they do not offer that option.

———-

Sorry but it seems we failed to renew your Premium membership using your current payment method.

We are going to try again in the next few days, but in the meantime your Premium membership has expired

To get access again to Premium immediately (or update your payment method), please visit:

boardgamearena.com/premium.

Thank you for supporting BGA!


Have fun!

Emma from BGA

[loglady]

Hello, everyone.

How are you doing? I hope you are fine.

I know there are some posts on forum about this situation, with some people complaining, and I totally understand that administrators and owners do a terrific job, and it is more than right to charge accordingly.

However, I live in Brazil, and here we are living serious politic and economic troubles. Dollar is way to high for being able to pay a 100% increase in price (from 15 to 30 BRL).

My virtual credit card was indeed cloned, and I had no option than cancel and generate another number.

As I started on Board Game in 2020, I have almost 3 years as a paying customer. And I asked the support service very kindly to consider if there was another option.

However, I had not luck, and I don't think this is fair -- it would be better, as someone said, if they increase price little by little.

I just wanted to report it here, to make it public; maybe they can rethink this policy. You guys should not change credit cards to prevent a sudden increase in price; maybe a PayPal account is better, as you can change credit card inside it.

I really love Board Game Arena, and have brought here many people, incluindo other pay customers. It's a sad situation.

I wish you all an excellent week, and good games.

Best regards.

[gnirehs]

This morning I got an email, that i am not premium anymore. There are payment problems ... In fact, my credit card changed this spring and I forgot to change it on BGA. Why do I loose premium status from now to then? I cannot update my credit card number! Instead I have to quit and book new premium membership. For the new price, of course.
That is unacceptable!!! I feel like kicked in the n... . after 2 and a half year of membership. On every little cheap online store you can update your payment information. Why not here? Where can I complain about this unfriendly behaviour to customers?