i bought an annual premium , my son delete my account the day after

[Etheric Tsunami]

17 fevrier , aucune reponse , ai je payé 30 euros pour ne pas avoir mon premuim pendant un an .... ??

[sourisdudesert]

Check your email, we replied days ago.

[Etheric Tsunami]

the only answer i have was in spam folder about Board Game Arena REQUEST #1010848 , answer by emma , the 6 february , saying We have received your request ... nothing more
plz resend ur mail , but i guess it's a negativ answer to my request ....

[Meeplelowda]

i think u should add a instant tchat , available for example from 8 in the morning to 8 in the evening to easily have answers & short delay to fix problems , merci

How much do you think that would cost, assuming you mean a live person and not a useless chat bot? Serious question.

[Etheric Tsunami]

Meeplelowda , are you just a board or a team really world wide ..... if u wanna be internationnal & credible , pay some one to help ur members to have fair & legit way to play , i really like your plateform , great ideas , but be fair to those who pay ....

[Etheric Tsunami]

how many players ?? how many dev ? how many games ? how many moderators ? sure that the way to be of this plateform is based on free games , free playing & u need many players paying to stand up & keep going on , your jobs are not so easy , so many troubles fixed & so many to come ....my point is simple & you know it , i paid to be part of this great dream , i just want to be part of it for one year , merci

[Meeplelowda]

Meeplelowda , are you just a board or a team really world wide

If I understand your question correctly, I am not an owner, administrator, or employee of BGA. I am simply someone who runs a small business who understands that you can't just snap your fingers and make things happen for free.

[xate]

As you do not seem to be receiving any of our emails, I will post our responses here for you. Our system shows these emails as sent, so if you are not receiving communication from BGA, you should check your personal Spam filters or contact your internet provider to make sure they are not filtering our emails as Spam.

On 2023-02-02 23:59 we replied, asking for important account not provided in your initial email about account access to an account closed and asking for our help to regain access to it or provide a refund:

This is a serious issue, and I assure you we will look into it fully.
Could you please provide more information? We need to know more in order to help you.
• What type of card was billed?
• What are the last four digits of the card you used?
• What date did you make the payment on?
• What is the email address associated with the account?

Thanks

We received no reply to this ticket. Instead, a second ticket, this time in French, to our support arrived [which is very inconvenient- for clarity it is always better to send all related inquires and follow-ups as replies to the open ticket and not start multiple inquiries for the same issue], where for the first time you mention the account name for the account in question and answered our standard questions when opening an inquiry about account and payment problems providing your credit card information. This is crucial for us to be able to locate the correct account, which is why our first reply was merely asking for this additional information. This request was repeating your unhappiness at having closed your Premium account and asking for assistance to make the situation more palatable.

We replied to this inquiry on 2023-02-08 10:16:

Je peux vous réactiver votre ancien compte, il faudra cependant vous souvenir du mot de passe et du login, et remettre une adresse email. Sinon, je peux transférer le premium vers le nouveau compte.

Que souhaitez-vous faire ?

To this email there was again no answer.

Your third email, again starting a new support ticket, included the necessary payment information to identify you as the account holder of the closed account, even though you did not mention your previous username. In this third request, you were asking for either a refund or the transfer of the remaining Premium membership from the account you upgraded and then closed to the new account you created. As there were no clear indications which you would prefer or what the new account username was, so we answered you on 2023-02-10 19:24, confirming the refund:

Premium subscriptions are renewed on the basis of which (monthly or yearly) you have subscribed.
An email is automatically sent from our system 45 days before an annual renewal. If you haven't seen the email, it may have been caught in your spam filter.
You can check for more details about Premium Membership here:https://boardgamearena.com/faq?anchor=faq_premium;
You can manage your subscription yourself at any time from your account by accessing:
Your avatar -> Preferences -> Account tab.
We've refunded your last payment and you should see the refund in your bank account in 5-10 days.
Let us know if you need more information.

[Etheric Tsunami]

many thanks , team pro top 1 , i love u