@mderators

[ChuckG68]

This is not a complaint about moderation, but rather a request for assistance regarding the moderation/dispute process as the URL provided when input in the dispute form doesn't work. I get a message saying its not valid to the issue and there's no way to direct communicate that - ie a direct message or email option for Support(least none I found), so I used the suggestion option to explain the problem I was running into but the email I received was a copy/paste which didn't help me proceed with the dispute.

I've read the moderation/dispute info but it doesn't appear to cover this scenario, so posting my request here was my only other option as I'd PM'D a moderator about a question previously but have yet to get a response.


So where does one go from there? I need help but there doesn't seem to be an option for that


Thank you

[xate]

We don't allow public forum discussions about moderations.
Please use the contact email address provided in your Moderation report to sort any disputes with the moderators.
Thanks.

https://boardgamearena.com/support

How to appeal a moderation

If your moderation does not match the BGA moderation policy:
• Note the URL of the moderation report
• Contact us though BGA Support page, choosing "Contest a moderation" category
• We have a public Moderation Policy, so you must explain why the moderators did not respect the moderation policy. Example: for my fault, I should have received penalty X instead of penalty Y.

What should I expect from an appeal?

• If the email contains attacks/insults against anyone and/or trolling/spamming/disparage of the moderators, it will be ignored (= no reply) and you may get an additional penalty.
• If the email is asking us to also give a penalty to another player, it will be ignored. The correct way to do this is by reporting this player, not by appealing your own moderation.
• If the email is complaining without referring to our Moderation Policy (example: "this penalty is too harsh"), it will be ignored (= no reply).
• If the email is not convincing in any way, it will be ignored (= no reply).
• If the email is clearly abusive (multiple emails or appeal while the player is obviously guilty), it will be ignored (= no reply) and you may get an additional penalty.
• If none of the previous points are valid and if the moderators made a mistake, you will receive a reply and the penalty will be changed (or cancelled).

It is worth noticing that 99% of the emails we receive are not relevant messages (not convincing / contains insults) coming from angry players, this is why we have to set this strict "no answer" policy.