No reply since I requested art files

[thunder0491]

Hello. I am a developer and wanted to start a project in Board Game Arena for the first time(I already read the guide and completed a tutorial).
I requested 2 months ago the art files for the game I wanted (Aquarius) that is currently listed as "Good to go! (license granted: 2020-08-31)". I received an email saying that I should wait and reply if they say nothing in 3 weeks(which I did and nothing happened)
Is this normal, or can I contact some admin directly to know the current status of these files and license?
Thank you for your help

[ufm]

Well, some publishers are not responsive enough... Just move on and find another game whose publisher answers you better.

[remmievets]

Try contacting the publisher directly via boardgamegeek. Another approach might be to contact the designer to help find the right person within the publishers organization to contact.

[c12h22o11_]

I am also in waiting for art files. While I'm waiting, I have pulled some images from their TTS mod and I'm kinda working with placeholder images until I'm able to get something official. Hopefully that unblocks you while you're waiting.

[c12h22o11_]

Did you eventually get anywhere? I still havent gotten anything.