ERROR 500 is reducing my BGA quality of life :)

[spielfriek]

FYI: I have reported this issue directly to the Shogi page and it has not been addressed.

I have a Shogi game (563517836) that has been giving me ERROR 500 messages every time I attempt to access it. This wouldn't be so bad except that I can't easily "play through" my games anymore. To play my games I have to (1) click the home button, (2) click my avatar, and then (3) specifically click on the game I want to access. I have to do this for EACH GAME. If I click the GO TO NEXT GAME button it automatically attempts to access the Shogi game, since it is the longest game I haven't taken a turn in.

I hope that's clear. Since I cannot access the game AT ALL I can't even quit the game. Until someone addresses this - or the game expires through inactivity(?) I'm stuck with this less-than-great BGA experience.

Thanks for any help.
Stephen

[Meeplelowda]

FYI: I have reported this issue directly to the Shogi page and it has not been addressed.

I have a Shogi game (563517836) that has been giving me ERROR 500 messages every time I attempt to access it. This wouldn't be so bad except that I can't easily "play through" my games anymore. To play my games I have to (1) click the home button, (2) click my avatar, and then (3) specifically click on the game I want to access. I have to do this for EACH GAME. If I click the GO TO NEXT GAME button it automatically attempts to access the Shogi game, since it is the longest game I haven't taken a turn in.

I hope that's clear. Since I cannot access the game AT ALL I can't even quit the game. Until someone addresses this - or the game expires through inactivity(?) I'm stuck with this less-than-great BGA experience.

Thanks for any help.
Stephen

Have you contacted support using the "Contact Us / Support" link at the bottom of every page on the site?

[spielfriek]

Have you contacted support using the "Contact Us / Support" link at the bottom of every page on the site?

No. I'm on it.

[spielfriek]

Have you contacted support using the "Contact Us / Support" link at the bottom of every page on the site?

No. I'm on it.

Clicking through the menus eventually sent me to the BUGS/SUGGESTIONS page. I had already reported the problem there.

Thanks for your help!

Stephen

[RicardoRix]

One thing. It won't fix your problem, but might be of some interest:

From here:
https://boardgamearena.com/gameinprogress

Crtrl-Click your games one at a time, it will open a new browser tab for each game. Less faffing about.