Sudden error when trying to start any Alpha game?

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tectactoe
Posts: 9
Joined: 22 February 2023, 18:53

Sudden error when trying to start any Alpha game?

Post by tectactoe »

I have had alpha access for a while and have played numerous games in alpha, so I know it is not a question of credentials. But any time I try to start a new game in Alpha, the game start options appear strange - it's like they aren't fully loading. Even the "time between turn" slider looks blank, and no other game options are available. When I click "start game" I get an immediate error message that "I do not have access to this game," again, despite having been an alpha reviewer for a long time now. Yes, this still occurs after selecting "start reviewing" for the specified game and adding it to my collection.

Any idea what's going on?
tectactoe
Posts: 9
Joined: 22 February 2023, 18:53

Re: Sudden error when trying to start any Alpha game?

Post by tectactoe »

Here is an example of what I'm talking about with the sparse table creation options:

Image
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xate
Posts: 196
Joined: 16 April 2020, 16:53

Re: Sudden error when trying to start any Alpha game?

Post by xate »

Please contact Support with the name of the game(s) you are having trouble accessing so that we can look into it more fully.

https://boardgamearena.com/support

Please note that all game bugs and suggestions should be reported using our tracker tool https://boardgamearena.com/bugs with the table number. This way, the developer will be notified directly with all appropriate information. Please give as many details as possible on what happened! It really helps.
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xate
Posts: 196
Joined: 16 April 2020, 16:53

Re: Sudden error when trying to start any Alpha game?

Post by xate »

Thank you for reporting this issue. We were able to find the cause of the display bug and fix it. Things should be looking proper again now. :)
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