Charged For Annual Sub A Month After Subscribing

[Vanargrand]

Topic is the issue, I noticed I’ve been charged again this month for 36$ USD after resubbing last month for an annual sub, couldn’t find anywhere on the support or FAQ page to do direct contact and say in the FAQ that I should make a thread on the forums I think? Either way, just need to reach out to someone for accounting to refund that second charge. Thanks!

[nik592]

Use the contact us/support link.

You know, I've never actually used that and I know some people complain about not being able to actually contact anyone through that link. It looks like it's supposed to be a little flow-chart type thing, but at the end is supposed to have a "my problem has been solved/not been solved" prompt, but not all end points have this visible. If you click that it hasn't been solved, you get a contact form that you can actually email to someone. So if your flow doesn't have that prompt, try a different flow until you get one that does (for example, My Account -> Payments -> Unexpected Payments does not have the "problem solved" prompt, but Games & Players -> How to Play -> How to Find a Game does).

[Vanargrand]

Weird, must not be visible on mobile! I’ll try at my laptop later today once I’m off work then.