Better System for Bug Reports? Can't Play Most Games Since December

[nelehelena]

Hi! I've been dealing with this really annoying bug since December, and it affects about half the games I regularly play. The game board shifts because the white bar on top keeps changing size. It makes playing annoying or impossible, depends on the game and how much it shifts.

I reported the bug back then, but it never got picked up.

I also made a topic about it at the time, and a few others have the same issue. Someone even submitted another bug report with a video showing the bug, but nothing ever happened.

I totally get that moderation here is done by volunteers and that people are busy. But it's frustrating that this issue keeps getting overlooked, especially since it affects so many games.

I have a feeling that moderation just isn’t aware of the problem yet because it keeps getting buried. But for me (and probably others), it’s making a lot of games unplayable. Is there a better way to report bugs like this—ones that have a big impact—so they actually get noticed?

Topic: https://boardgamearena.com/forum/viewto ... lit=Shifts
Bug report: https://boardgamearena.com/bug?id=152345

[Meeplelowda]

I totally get that moderation here is done by volunteers and that people are busy. But it's frustrating that this issue keeps getting overlooked, especially since it affects so many games.

I have a feeling that moderation just isn’t aware of the problem yet because it keeps getting buried. But for me (and probably others), it’s making a lot of games unplayable. Is there a better way to report bugs like this—ones that have a big impact—so they actually get noticed?

Moderation is policing forum and game behavior for violations of terms of service, not responding to bugs. Moderators and site admins who fix sitewide bugs (as opposed to bugs in individual games) are separate roles. Although occasionally site admins will become aware of problems by reading the forums, that should never be the first or only way to communicate a bug.

I recall a while back that there was a massive undertaking to address a change in how pages were being displayed, but I can't find that thread (maybe it was in Suggestions instead of Discussions). This is one of the rare cases where feedback in the forum on technical issues was directly requested, i.e., they asked people to report games that were still having an issue.

[nelehelena]

Moderation is policing forum and game behavior for violations of terms of service, not responding to bugs. Moderators and site admins who fix sitewide bugs (as opposed to bugs in individual games) are separate roles. Although occasionally site admins will become aware of problems by reading the forums, that should never be the first or only way to communicate a bug.

Thank you for clarifying this, makes sense of course.

I also can't seem to find the topic. Do you know if there's another way to contact technical support when a bug has such a big impact on multiple games?

[Meeplelowda]

I also can't seem to find the topic.

I couldn't find it quickly the first time. I figured out a way to narrow the search by using someone's username I know posted in that thread. Voilà. https://boardgamearena.com/forum/viewtopic.php?t=38298

Do you know if there's another way to contact technical support when a bug has such a big impact on multiple games?

https://boardgamearena.com/bugs

[nelehelena]

https://boardgamearena.com/bugs

I already reported the bug via that link in December, and someone else did as well. But it’s not being picked up, so that’s why I’m opening this topic.

I understand it's not moderation but technical support. But my questions remain.

It has already been several months now, and I think that's because bug reports quickly get buried and things are busy. If there's no other way and I can't play most games anymore that's okay. But I wanted to ask to see if there's another way.

[Meeplelowda]

https://boardgamearena.com/bugs

I already reported the bug via that link in December, and someone else did as well. But it’s not being picked up, so that’s why I’m opening this topic.

I understand it's not moderation but technical support. But my questions remain.

It has already been several months now, and I think that's because bug reports quickly get buried and things are busy. If there's no other way and I can't play most games anymore that's okay. But I wanted to ask to see if there's another way.

Your reply came before I could edit my post. https://boardgamearena.com/forum/viewtopic.php?t=38298

That may not be your issue, but it's the thread I was thinking of.

[nelehelena]

That may not be your issue, but it's the thread I was thinking of.

Thank you!