Starwarrior1128 wrote: ↑01 June 2025, 16:17
FrankJones wrote: ↑31 May 2025, 21:43
Or, become a premium member for a bargain price of $3 a month, which will help the site have more resources to make changes.
I was a Premium Member for a whole year before deciding not to renew due to lack of good customer service from BGA.
FrankJones wrote: ↑31 May 2025, 21:43
For me, a much bigger problem is the map is too small and cluttered, making the city names not match up with where they actually are, sometimes causing an error thinking I am moving to a city for a card I possess when actually I end up in the wrong city.
Sounds like a pretty big UI issue that a responsible developer would try to fix as soon as possible. I don't understand the members who carry water for BGA depite the lack of good customer service (BGA doesn't even have an email you can contact), the bugs and UI problems, the server problems that disconnect you from games. It's like some players don't want to hold BGA accountable at all.
I do think this post is fair. I support BGA with the premium membership because, as I noted, many of the people who make the site run are working for low wages or on a volunteer basis. They have almost all my favorite games, with zero or minimal bugs. They have excellent matchmaking options. They keep full statistics, and a fully archived game history so I can review, move-by-move, and of my games AND any games by opponents, from any player's vantage point. That's a tremendous valuable feature to help people improve their gameplay. And for $36 a year, I think it's one of the best values out there.
There are a lot of people who play a lot of games daily on BGA. Yes, I wish they had a customer service we could contact. But I can understand why they do not. They would be deluged by people complaining about being moderated, or minor bugs, or server issues, etc. Instead, they use forums with volunteer moderators. The system mostly works. Yes, I wish there was more transparency with regard to moderation, and I think that portion of this website is handled poorly.
But you make it sound as though many games are bug-plagued. That is not the case. If a game is removed from Beta, it means there are no significant outstanding bugs. And when a game that is out of Beta receives a bug report, most of the time, it is quickly dealt with. There is a very popular gaming service that charges $8 to $20 PER GAME PURCHASED, and yet their bugs go unresolved for literally years. So, yes, I am supportive of this website, especially compared to that miserable alternative that I and many others suffered with for years.
As for your saying that my mentioned UI issue is a big issue that any reasonable developer should fix - I posted a forum post about it months ago, and exactly zero people replied or supported my request. So, apparently I'm the only one with that issue.
Servers crash sometimes. To ensure the swervers never have issues, they would need to charge a lot more than $36, and they would need everyone to pay, which a lot of people do not. A lot of people pay Zero dollars. I don't have a lot of sympathy for people who are paying ZERO dollars and complain about the bad service they are receiving, then demand that a developer fix a cosmetic UI issue.
If you don't think you are getting your $0.00 worth, I don't know what to tell you.