I have not had this problem, which suggests it’s account-specific, which means it’s a matter for Support. These forums are not Support; you should not count on anyone from BGA reading these posts.
There is a link for that at the bottom of the page. I personally would suggest Games & Players ➸ Competition ➼ I didn’t get Elo points after my game ➼ My problem has not been solved ➼ explain your situation in the form.
You have to at least consider they may not be aware of this, and they can’t be aware if nobody files a support ticket or a bug or anything.
There is a link for that at the bottom of the page. I personally would suggest Games & Players ➸ Competition ➼ I didn’t get Elo points after my game ➼ My problem has not been solved ➼ explain your situation in the form.
You have to at least consider they may not be aware of this, and they can’t be aware if nobody files a support ticket or a bug or anything.