Customer Experience Matters

Game development with Board Game Arena Studio
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Alireza514
Posts: 2
Joined: 22 August 2023, 19:38

Customer Experience Matters

Post by Alireza514 »

I reported a bug regarding cancel button and I got this message from a developer that said feel free not to use cancel button.

You either are happy with your job and want to provide the best experience for customers or you are not, so you can simply quit it. :)

https://boardgamearena.com/bug?id=227335
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Kayvon
Posts: 1060
Joined: 17 October 2011, 01:39

You're not his "customer" because you're not paying him

Post by Kayvon »

Alireza514 wrote: 24 June 2026, 09:11 You either are happy with your job
...or you are an unpaid volunteer?

Look at who responded. Like almost every single game on BGA, War Chest is maintained by a volunteer, another player just like you. You are most definitely not his customer. You're not even paying him. (For that matter, you're not paying *anyone* with your free account.)

Is it the best response? No. But the beauty is that you can always volunteer your own time to fix the visual error. I do that for a couple dozen games. Be the change you want to see in the world.
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