Incident in progress

[sourisdudesert]

One of our server crashes at 15:51 CET today.

We are working to restore the situation. At now the service is working with a reduced capacity. All penalties received linked to the problem are removed.

Thanks for your patience.

UPDATE :
_ service has been restored.
_ all games (especially : turn based) are accessible again.
_ all penalties has been removed.
_ we delay all turn based emails so that you have time to play on your turn based tables.
_ during last night, we had to switch all the load to a spare server but the load was too high => BGA crashed 2 times. This is why it was impossible to play during several hours.
_ this is our first service interruption since 4 month 1/2. We know that every service interruption like this is painful for a realtime service like BGA, but unfortunately all websites rely on real hardware servers that may have physical issues from time to time :/

[Niktheitaliangreek]

i have a targi match that i cannot continue...is connected to this problem?

[sourisdudesert]

i have a targi match that i cannot continue...is connected to this problem?

Probably. Half of the games running at 15:51 CET are concerned by this issue. All realtime games will be lost. Turn based will be restored but cannot be accessed at now.

[Pite]

ho perso una partita a russian railroads perchè non mi apriva più l'interfaccia potete fare qualcosa???

[Pite]

I lost a game of russian railroads why not open the interface I can do something ??? :

[zwalex]

Some update would be great.
The service is not working on 'reduced capacity', but not at all.
Please provide an expected timeline for availability - thanks!

[zwalex]

I just saw sourisdudesert's 'Important Notice' ..
"We are working on a fix for hours and will continue in the next hours" - does not sound promising- so brace yourself for a longer outage.
Fingers crossed you guys can restore the status of all the running, turn-based games as promised.
Thanks!

[Bill36]

can't access my turn based tournament game where it is my turn. am i losing time?

[E_Slumb]

can't access my turn based tournament game where it is my turn. am i losing time?

Don't worry you won't be penalized for in turn-based.


Hope the problem can be resolved successfully quickly.

[Otithes]

Thank you for working to fix it BGA is awesome