Strange Premium subscription

[sourisdudesert]

As I said earlier in this thread: for all the payment issues, please contact us at contact(at)boardgamearena.com

We cannot answer here as each situation is particular, because it may contains personal informations, and because it frequently implies several questions / answers (as you can see).

Thanks !

[Jest Phulin]

We cannot answer here ... because it frequently implies several questions / answers (as you can see).

This is precisely why it should be answered here. The more people who understand the system and can give feedback, the fewer flaws it will have.

[sourisdudesert]

Sorry but this is a misunderstood: I need to ask specific and personal questions (ex: about the email that have been sent and not received). This forum is useful for generic infos that may help other players - this is not the case here.