I've sent an message using the 'contact us' form about this, but given my response rate is <50% and the last time I got a response from using that form, it took literal months, I figured I'd ask here if this is a unique experience.
I've an annual subscription (or, had at least). Paid via stripe.com on a credit card that is still valid and has more than 1k$ left in my credit limit. Last month I got an email that I would be auto-renewed today.
Today, my membership is marked as payment pending. Annoying, but reasonable.
Except there is no invoice for the renew attached to my account, no email/notification about a failed payment, and my credit card does not show any attempt at payment.
Is this the intended user experience?
I've an annual subscription (or, had at least). Paid via stripe.com on a credit card that is still valid and has more than 1k$ left in my credit limit. Last month I got an email that I would be auto-renewed today.
Today, my membership is marked as payment pending. Annoying, but reasonable.
Except there is no invoice for the renew attached to my account, no email/notification about a failed payment, and my credit card does not show any attempt at payment.
Is this the intended user experience?
