On 6th April I signed up to be a Premium member for one month having had a standard membership for 9 years (!) On 24th April I noticed that I'd earned enough presents to get another month for free, so I hit the button expecting my membership end-date to be pushed back. That didn't happen and all my presents disappeared.
Here we are now at 6th May and my membership has ended and I still haven't been able to reclaim my presents. I've now sent two messages to the BGA "contact us" address but have not had a reply. The first of them was nearly two weeks ago.
Can anyone tell me what I should try next? I worked really hard to get all those presents and I don't want to just lose them!
Here we are now at 6th May and my membership has ended and I still haven't been able to reclaim my presents. I've now sent two messages to the BGA "contact us" address but have not had a reply. The first of them was nearly two weeks ago.
Can anyone tell me what I should try next? I worked really hard to get all those presents and I don't want to just lose them!
