I support a weekly gaming event with about 16 people who rotate in and out depending on their schedule, giving us 6-8 on a typical night.
On two evenings in the past month we have had players who have connected from a Mac be in the situation where they could not accept an invitation to a game. They received the invitation, and clicked like mad on the blue Accept button, but nothing happens. A screen refresh (or two, or three) does not help.
This week we had 8 players, including two first timers, so we split into two smaller groups. The first timer in my group was using a Mac. That player had completed a game of Incan Gold with us, but could not accept the invitation to the second game I set up. At my direction he refreshed the screen without effect. I expelled him from the game and re-invited him, still no good. Eventually he gave up, of course.
So, when this happens, how can I get a clue about what the problem is? This player is not an IT specialist, but has reasonable computer skills for someone who uses a computer in their work for research and document preparation. We have a Jitsi conference call, and if needed he could probably share his screen, but right now I do not know what to look for -- I think I would see his mouse pointer over the Accept button, and I knew that already.
On two evenings in the past month we have had players who have connected from a Mac be in the situation where they could not accept an invitation to a game. They received the invitation, and clicked like mad on the blue Accept button, but nothing happens. A screen refresh (or two, or three) does not help.
This week we had 8 players, including two first timers, so we split into two smaller groups. The first timer in my group was using a Mac. That player had completed a game of Incan Gold with us, but could not accept the invitation to the second game I set up. At my direction he refreshed the screen without effect. I expelled him from the game and re-invited him, still no good. Eventually he gave up, of course.
So, when this happens, how can I get a clue about what the problem is? This player is not an IT specialist, but has reasonable computer skills for someone who uses a computer in their work for research and document preparation. We have a Jitsi conference call, and if needed he could probably share his screen, but right now I do not know what to look for -- I think I would see his mouse pointer over the Accept button, and I knew that already.