Delay Tonight

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jrufusj
Posts: 1
Joined: 08 April 2020, 16:19

Delay Tonight

Post by jrufusj »

I was playing Yatzhee (Yams) tonight and the system would not respond to my prompts. I was unable to make my turn on time because the system was slow. I know this was not my computer issue (or network issue) because my other links worked well. The person I was playing with kicked me from the game so I lost both ELO and social points. I don't want either back, but I would like to know what you are doing for paying subsrcibers.

Waiting to here...
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SteveV
Posts: 159
Joined: 25 April 2020, 06:36
Location: SF Bay Area, Cali
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Re: Delay Tonight

Post by SteveV »

Unclear on if this is what happened to you, but I have had BGA "freeze" a number of times and a browser refresh (Ctrl-R/Cmd-R/whatever) nearly always fixes the issue...
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voriki
Posts: 773
Joined: 28 August 2020, 12:27

Re: Delay Tonight

Post by voriki »

jrufusj wrote: 06 September 2021, 23:57 I know this was not my computer
Did you try turning it off and on again?
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Jest Phulin
Posts: 1856
Joined: 08 July 2013, 21:50

Re: Delay Tonight

Post by Jest Phulin »

If there is a BGA service issue, as revealed in the server status page (https://boardgamearena.com/serverstatus ... ves_played), historically BGA administrators have removed all penalties imposed during the issue. This is a manual adjustment, so it sometimes takes a while for them to process.

If the issue is not BGA's, then it is ultimately the user's responsibility (Hey, you should be paying for a direct fiber-optic line to the BGA server... :) ). As such, BGA will do nothing.

Oh, and it doesn't matter if you are a member or not.
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