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Re: Having trouble creating a studio account
Posted: 06 April 2020, 10:59
by Een
mikeage wrote: ↑06 April 2020, 09:40
sorry for piggy-backing on this, but I too am having problems with a new studio account. I filled out the form, received the "[BGA Studio] Welcome on BGA Studio" email, and can login to SFTP. However, I can't log in to the main studio website. It says my username/password is incorrect ("Ooops, we don't recognize your username or password. Don't panic."), but if I try "forget password", it says "Unkown email" [yes, Unknown is mispelled].
Username is mikeage, just like here. Email is available by PM; would rather not post it in clear.
Can you send us an email about this through the studio 'contact us" form? We'll check this.
Re: Having trouble creating a studio account
Posted: 06 April 2020, 12:02
by mikeage
I'd love to, but it seems like
https://studio.boardgamearena.com/contact also requires a login! Is there a direct email I can use instead?
Re: Having trouble creating a studio account
Posted: 06 April 2020, 13:18
by Een
Hu ho, sorry forgot about that.
studio@boardgamearena.com then!
Re: Having trouble creating a studio account
Posted: 06 April 2020, 13:23
by apollo1001
Hi mikeage - sorry if you've already tried this, but it might simply be that you need to log in as mikeage0 rather than mikeage..
Re: Having trouble creating a studio account
Posted: 06 April 2020, 16:20
by mikeage
the foo0 accounts are for testing, from what I understand, but aren't the main developer account
Re: Having trouble creating a studio account
Posted: 06 April 2020, 16:21
by Een
mikeage wrote: ↑06 April 2020, 16:20
the foo0 accounts are for testing, from what I understand, but aren't the main developer account
Yes on the website side they are actually (I think the email mentions to login with the xxx0 account, otherwise we need to change it). And yes connecting to the studio website is for testing