Dear players,
Recently, we saw an (slightly) increase of players angry after being moderate on BGA.
In one case, the player harassed us by emails with insults and threats. In another case, a Premium player argued that as a paying user he should not be moderated and threaten us (lawsuits).
With the following post we'd like to make clear that:
1. We care about the possibility to chat during a game. More and more online games (ex: Heartstone) do not allow players to chat between themselves to avoid moderation issue. We definitely disagree with this and want to provide a way to chat on BGA, despite the issues.
2. Almost 100% of moderators decisions are very good. We consider that this is very important that moderators are players from the community and not administrators, so you can be moderated by "regular" players who are just like you. There may be a risk that some decisions are wrong, but what we can see is that moderators do a very good job and there are very few cases where we (admins) must interfere.
3. The moderation policy of BGA is very, very strict. Yes it is. It is strict because the alternative is the disappearance of the chat. It is also strict because we want to spend the minimum amount of time to manage this. If you want to use bad words / foul language, please use another tool than BGA.
4. Premium users should respect the rules like others users. We are very grateful that you help to make this service exists BUT we cannot allow you to use this position to disrespect the other users.
Thanks for your understanding.
Recently, we saw an (slightly) increase of players angry after being moderate on BGA.
In one case, the player harassed us by emails with insults and threats. In another case, a Premium player argued that as a paying user he should not be moderated and threaten us (lawsuits).
With the following post we'd like to make clear that:
1. We care about the possibility to chat during a game. More and more online games (ex: Heartstone) do not allow players to chat between themselves to avoid moderation issue. We definitely disagree with this and want to provide a way to chat on BGA, despite the issues.
2. Almost 100% of moderators decisions are very good. We consider that this is very important that moderators are players from the community and not administrators, so you can be moderated by "regular" players who are just like you. There may be a risk that some decisions are wrong, but what we can see is that moderators do a very good job and there are very few cases where we (admins) must interfere.
3. The moderation policy of BGA is very, very strict. Yes it is. It is strict because the alternative is the disappearance of the chat. It is also strict because we want to spend the minimum amount of time to manage this. If you want to use bad words / foul language, please use another tool than BGA.
4. Premium users should respect the rules like others users. We are very grateful that you help to make this service exists BUT we cannot allow you to use this position to disrespect the other users.
Thanks for your understanding.
