Resolved | Why tournament has not started? - seems global issue

[Caffe Latte]

https://boardgamearena.com/tournament?id=30550

It shows "started 3 hours and 29 minutes ago"

[Nessa]

I'm having the same issue.

June 8
Hypnosia https://boardgamearena.com/tournament?id=30649
Lost Cities https://boardgamearena.com/tournament?id=30650
Machiavelli https://boardgamearena.com/tournament?id=30749
Apocalypse https://boardgamearena.com/tournament?id=30651
Neutreeko https://boardgamearena.com/tournament?id=30652
Takara https://boardgamearena.com/tournament?id=30653
Can't Stop https://boardgamearena.com/tournament?id=30654
Noir https://boardgamearena.com/tournament?id=30655
Senet https://boardgamearena.com/tournament?id=30742

June 9
Takenoko https://boardgamearena.com/tournament?id=30656
Bubblee Pop https://boardgamearena.com/tournament?id=30657
Jaipur https://boardgamearena.com/tournament?id=30658
Can't Stop https://boardgamearena.com/tournament?id=30659

[albbara]

I have the same problem!!!!! What can i do?

Krosmaster

https://boardgamearena.com/tournament?id=30707

[Caffe Latte]

I believe we can only wait, maybe it is because of the new tournament system is coming. I wonder why there is no any announcement - hard to believe admins haven't noticed the issue and more hard if they think we will not notice if they stay silent. I was long time trying to understand what had I configured wrong in tournament etc, since no info.

Will these tournaments ever start later or we will have to recreate?

Fingers crossed for soon clarity.

[sourisdudesert]

Hi,

Sorry about this issue.

The issue has been caused by a bug introduced on June 6th, but unfortunately for an unknown reason it started to be visible only yesterday on June 8th, and we didn't see it until you sent us messages at a time where no one was available to fix the problem.

I just want to say that usually this does not happens because we always make sure to have available time to fix/rollback each time we are changing something on the website. For example we never do important update on fridays. Unfortunately, it happens sometimes that a bug does not cause immediate effects, like this one :/

All tournaments should have started now. We also improved the tournament starts system to limit the impact of this issue in case it happens in the future.

[Caffe Latte]

Thank you, sourisdudesert for update and quick fix. I can easily imagine your situation, it is not the end of the World happened anyway. Seems we will have very gamy Sunday having all tables opened now

Good luck everyone and game-life balance too.

[Pinovitch]

Merci pour la réactivité !!!