Unable to start any games

[thenmal]

I created a studio account this morning to go through the tutorials and very quickly ran into a problem where I was unable to start a game. After running through the common problems and asking for advice on discord, I discovered that my account is unable to start any games on studio and always receives the same error message.

Code: Select all

Unexpected error: Propagating error from GS 1 (method: createGame): Error while processing Database request (reference: GS1 22/11 21:15:49) (reference: GS0 22/11 21:15:49)

I am logged in as the dev account (name0) and pressing Express Start.

Thanks for any help.

[Een]

This will need an admin check of the error. Please write to studio@boardgamearena.com to request a check on your studio user account.

[DexterHugo]

Just checking to see if you had any luck resolving this and if there were any steps you personally needed to take? I'm having the same issue and I sent an email late last night about it to the address listed above, but with the holiday upon us I'm thinking it might not be a great time for the admins- and yet I have tons of free time to jump in and work on a project this weekend!

[Een]

This issue for recently registered studio users was linked to the recent database maintenance for the studio, and has been solved. You should be able to express start games now.

[DexterHugo]

Thank you! That did indeed work, I appreciate the help!!