Hi,
BGA is providing a really poor customer service when it comes to their paying members!
First, it has been announced that premium members would be able to keep the old rate as long as the subscription is renewed. Then, and only when it happens, they advise the customer that:
• If your Credit Card has expired, everything should be automatic (your bank should communicate the new information to us) and you will keep the old price.
• If your Credit card has changed (card number has changed, not only expiration or CVV), unfortunately you lose the benefit of your subscription.
• Paypal membership is not part of the subscription plan and does not qualify for the old rate.
In other words, Premium members that help support the community are being cheated by BGA/Asmodee since a promise has been made and they made sure they wouldn’t keep up to their promise. If they didn’t intend to keep an old rate for old customers, they should have been straightforward and honest by mentioning that whenever a renewal was due, the new price would be applied.
This was only a way to divide the customers since it is easier for them to neglect a few of them each month after the lie has been uncovered rather than the whole community at once when the announcement first came out.
Its not about the money, its about honesty and principles. Apparently BGA’s dictionary doesn’t contemplate either. When it comes to dealing with their customers.
Dropix
BGA is providing a really poor customer service when it comes to their paying members!
First, it has been announced that premium members would be able to keep the old rate as long as the subscription is renewed. Then, and only when it happens, they advise the customer that:
• If your Credit Card has expired, everything should be automatic (your bank should communicate the new information to us) and you will keep the old price.
• If your Credit card has changed (card number has changed, not only expiration or CVV), unfortunately you lose the benefit of your subscription.
• Paypal membership is not part of the subscription plan and does not qualify for the old rate.
In other words, Premium members that help support the community are being cheated by BGA/Asmodee since a promise has been made and they made sure they wouldn’t keep up to their promise. If they didn’t intend to keep an old rate for old customers, they should have been straightforward and honest by mentioning that whenever a renewal was due, the new price would be applied.
This was only a way to divide the customers since it is easier for them to neglect a few of them each month after the lie has been uncovered rather than the whole community at once when the announcement first came out.
Its not about the money, its about honesty and principles. Apparently BGA’s dictionary doesn’t contemplate either. When it comes to dealing with their customers.
Dropix