Interesting behaviour from this platform.

[Laxe]

I Had yearly subscription on this platform.

It ended on 4th july, i saw that premium ended and i didnt want to renew anymore, it was canceled.
now i get a ping on my mobile that this platform has charged me 36 Euros on 21th July without my confirmation.

Now i have questions, how is this legal in EU?

1. they renew the subscribtion on their own 17 days later.

2. they have changed the price of it from 24 euros to 36 euros.

This feels extremely shady, and there is no lvie support.

I wouldve purchased this service more later when i feel like using it more, but after it does something like this, it leaves bad taste of being scammed and taken for a fool.

[GTSchemer]

When you say "it was cancelled", how did you determine this? Did you receive an email giving notice of cancellation, or did you look at your account and note that you were in a cancelled status?

[GTSchemer]

Section 9.4 of the terms of service seems very clear:



"9.4. Tacit and automatic renewal

Whatever the duration of the Premium Subscription and provided that it is technically possible and that it is not a Premium Subscription offered by another User, the User is fully informed that upon its expiry, it will be automatically renewed for a duration identical to that initially subscribed by the User, unless the User cancels it no later than twenty-four (24) hours before the expiry of the current Premium Subscription.

Thus, if the User does not wish to renew or terminate their Subscription, they must log into their Account on the Player Site, go to the "My Preferences" section, then "My Account", and click on "Cancel my subscription" within the time limit referred to above.

In the absence of such notification, the Premium Subscription will be renewed and invoiced on the same basis and at the same intervals as the initial Subscription.

In accordance with Articles L.215-1, L.215-3 and L.241-3 of the Consumer Code reproduced above, BGA will send the User an email informing them of their possibility not to renew the annual Premium Subscription and the terms and conditions of their non-renewal of said Premium Subscription."


If you logged into your account and clicked "Cancel my subscription" as shown above, and you were still charged, there was likely a mistake. I would hope you can be reimbursed in this case by opening a ticket.