Agreed. This is definitely a BGA issue and they keep trying to pretend it is us players. My Internet connection is perfectly fine; it almost never has problems but I often have to refresh the screen because of this issue. I have learned by now to do this because otherwise I could also be on the losing end of one of these issues. I hope that our increased fees means that BGA will finally pay some attention to the technology. Yes, I very much appreciate BGA being here and all that it and its volunteers do to keep it going but things like this are frustrating. Especially when no one from BGA will take responsibility for it.
I will add that some games are worse than others and therefore, there may be a game bug involved. For example, Praga Caput Regni - a game I like and play a lot has tons of these refresh / "Updating Move" issues and I have even had times when it has stalled completely, causing me a time violation and even an expulsion. And this is after I have even gone on my phone - using my cellular connection (separate from my home Internet connection) with the same exact problem.
Again, an acknowledgement of responsibility and the dropping of our karma violations would go a long way towards decreasing frustration. Fixing the platform / game issues would be an even bigger plus.