Temporary Newsfeed Live Test: A Small Step for a Smoother Experience

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lordalx
Posts: 205
Joined: 03 March 2015, 21:15

Temporary Newsfeed Live Test: A Small Step for a Smoother Experience

Post by lordalx »

It’s no secret that we’ve been hard at work addressing issues across the platform while continuing to release exciting new features. You may have encountered some of these hiccups (or maybe you’ve been lucky enough to miss them!), and we’re tackling them one by one. Every day, more of you join our ever-growing library of games—thank you for that—and we know you expect to enjoy your sessions without interruptions.

To make that expectation a reality, we need to run a very specific live test on our servers. This will involve temporarily disabling the newsfeed feature during certain peak hours (yes, those times when you’ve probably seen the most red banners). This test is key to ensuring we gather the data needed to diagnose and fix lingering issues.
While the newsfeed takes a short break (during some specific hours or minutes), the rest of the platform will remain fully functional. We’re working hard to keep the disruption minimal and to wrap up this process as quickly as possible. We haven't decided yet when it will come back as usual, but we need a significant timespan to gather enough informations, so you may expect a few days - no more.

We know it’s not ideal, but these steps are necessary for the long-term reliability of the platform. Thank you for your patience and support while we work to improve things behind the scenes. Your dedication to this community keeps us motivated, and we’re confident this test will pave the way for a smoother, trouble-free experience during peak times.

If you have any questions or feedback, feel free to share in the comments.

Thank you for your understanding,
The BGA Team
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Meeplelowda
Posts: 3836
Joined: 14 March 2020, 10:31

Re: Temporary Newsfeed Live Test: A Small Step for a Smoother Experience

Post by Meeplelowda »

Thanks for this announcement. Those of us who are being reasonable don't expect perfection, but do appreciate efforts to engage with the user base. The lack of communication--for example, silence in the face of overwhelming and unprecedented feedback on a certain issue--often creates as many bad feelings as the site issues themselves. I'm hoping this is evidence of a change in philosophy about user engagement.
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RuNpayne
Posts: 3
Joined: 01 December 2023, 11:43

Re: Temporary Newsfeed Live Test: A Small Step for a Smoother Experience

Post by RuNpayne »

Im glad I thought to look here. I have had a few hiccups in the last few days and I'm glad to see they may be cause by updates. Currently it won't load my turn-based games but it sounds like it might be during this update. Good luck.
Mira91278
Posts: 1
Joined: 28 January 2025, 06:28

Where can I get help with a problem?

Post by Mira91278 »

Support is the worst I have ever encountered. Where does anyone deal with player issues. I have lost my reputation and am about to lose more because the game is not working. I am a paying player and this is so unfair
kolly57
Posts: 2
Joined: 21 April 2024, 15:09

Re: Temporary Newsfeed Live Test: A Small Step for a Smoother Experience

Post by kolly57 »

This morning I'm not coming to any of my current games. Instead, I get the following error message:
"Wrong formatted data from main BGA website: (reference: GS14 28/01 06:44:48) "
Is it related to the tests and updates?
Kolly57 :o
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Zychlops
Posts: 1
Joined: 24 January 2015, 08:59

Re: Temporary Newsfeed Live Test: A Small Step for a Smoother Experience

Post by Zychlops »

"This morning I'm not coming to any of my current games. Instead, I get the following error message:
"Wrong formatted data from main BGA website: (reference: GS14 28/01 06:44:48) "
Is it related to the tests and updates?
Kolly57 :o"

I have the same issue....and lossing rep. for it aswell.
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Meeplelowda
Posts: 3836
Joined: 14 March 2020, 10:31

Re: Temporary Newsfeed Live Test: A Small Step for a Smoother Experience

Post by Meeplelowda »

It looks like they got the timing wrong and didn't post this before things started malfunctioning:
Service in maintenance: the administrators are working to improve or fix the service.
New table creation may be blocked. Thanks for your patience.
Also, it seems that they didn't expect it to affect ongoing games, but apparently it has.
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lordalx
Posts: 205
Joined: 03 March 2015, 21:15

Re: Temporary Newsfeed Live Test: A Small Step for a Smoother Experience

Post by lordalx »

External factors can sometimes disrupt investigations.

On top, we had to deal with a significant electrical incident on a server.
This extra-situation is now resolved
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Meeplelowda
Posts: 3836
Joined: 14 March 2020, 10:31

Re: Where can I get help with a problem?

Post by Meeplelowda »

Mira91278 wrote: 28 January 2025, 06:53 Support is the worst I have ever encountered. Where does anyone deal with player issues. I have lost my reputation and am about to lose more because the game is not working. I am a paying player and this is so unfair
Any penalties you may have received as a result of today's disruptions have been nullified.
Play Now lobby 4ever! https://boardgamearena.com/lobby
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eric-the-cleric
Posts: 2
Joined: 08 July 2020, 21:36
Location: Verden (Aller)

Re: Temporary Newsfeed Live Test: A Small Step for a Smoother Experience

Post by eric-the-cleric »

I lost a game of chess at 24.1.2025, 14:30, because of running out of time and get a karma-penalty of 20 also, although the display shows, that it was my opponents turn! :cry:
Is it possible, that this is a result of the test or outher problems of the website?
I hope, you can remove at least the karma-penalty!
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